Auto Select: Service-related Feedback

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Service-related Feedback

Well, I don't know when this city boy will get to head up this way again (even though the people and beer are great and Central Wisconsin's greenery and blue lakes are beautiful in the summer), but I thought I ought to dedicate my first ever Yelp review to the helpful and honest staff here, especially Doug, who was the guy in charge of taking care of my car.

To cut a long story short, my car got stuck in a snowstorm here in December (the same storm in which the Metrodome's roof collapsed), and I ruined my transmission trying to get out of a snowbank. I then considered giving up and sending my car to the junkyard--but fortuitously, AAA recommended that I get my car towed to the Auto Select here.

Auto Select was able to get me a lower price on a replacement transmission than what was on the initial quote, which was already reasonably priced. On top of that, they replaced a burnt-out bulb on the dashboard panel while I was in California visiting family over the holidays. Replacing bulbs is something I normally do myself, but in this case, it wasn't as simple as I thought it should be, and was really annoying the hell out of me. Finally, Auto Select garaged the car for me for a couple of weeks, until I was back in Chicago and free to take a day-long bus/train ride up to the Point, where the car was ready and waiting for me. The transmission has since been running smoothly, and my car has a new lease on life.

They treated an outsider like me very well in my time of need, and I have no reason to believe that they would treat the locals any differently. If I lived in the Stevens Point area in Central Wisconsin and needed car service, I would certainly trust my car with the folks here. - Roderick C., Chicago, IL
Our truck 'puked' today... Auto Select to the rescue!!! They got the truck in right away, while having much to do in the shop as it was, AND had it back to us TODAY yet! HUGE SHOUT OUT TO AUTO SELECT on West Mason Street: Josh, Brian, JoAnn and Crew.
Thanks for the extra effort with the AC on the van! It's been 97, 98, 99 and climbing every day ... very thankful for a working AC! - Jess and Diane Kufahl
They have been here for only about two years. It is convenient to use them they are close. They seem very honest and straightforward and seem to know their stuff. I would use them in the future. - Angie’s List
I have never had any problems there and they are very good about giving quotes too. When I take my vehicle there they are nice and friendly. I like the friendliness of the people there. They also do some simple things for no charge. I had some parts put in my truck once and they charged me only for the new parts. Other places ask me to get my own parts. I like going there. The garage is clean and professional looking. They are friendly and talk to you. It is a nice environment there. They are a little expensive than other places, but they do quality work. - Angie’s List
"Your professionalism, knowledge and honesty make it less difficult to deal with car issues. We appreciate it! It's a pleasure working with all of you!" - Mark & Mary Elliott
"Recently I had a problem with my vehicle and when I brought it in, the repairs sounded like it was going ot be expensive. When I came back to pick up my vehicle, you told be what was wrong and I was waiting to hear what the final bill was. After you told me everything you did to the vehicle and then you said NOCHARGE, that it was your error for putting the wrong part in, I really couldn't believe it. You could have told me anything and I would have believed you, but you stood behind your work. I have been a customer of yours for the past seven years and from day one you have treated me honestly and fairly. At times you gone out of your way to find the most economical way to repair my vehicle. It is very rare to find a business that treats their customers honestly, fairly, and with respect."
"After reading your monthly newsletter about your goals and commitment to your clients, in my case you were 100% correct. I would like to thank the whole crew for the great service you have given me for the past seven years, and I would like to wish everyone a Merry Christmas and Happy New Year." - James Brockway
"I want to thank you and your team for the consistent high level of service you provide. In the past, I would often get a second opinion. Since, I'm not a mechanic, it was my safety net to ensure that I wasn't getting taken advantage of. It has happened. In college we had a car that was low on transmission fluid. The Broadway garage suggested to rebuild the transmission with an $1100 estimate. With having three vehicles, two of which have high miles, there is always that stress of knowing that at any time there may be a big bill. I know it isn't fun, giving people the news of "the damages". Repeatedly, you have gone out of your way to soften that pain. Finding a coupon, bundling labor charges for multiple repairs, standing behind a warranty, etc. In the case of today-all of the above. Since I put on more miles on and keep cars longer than the average person, I have come to expect more repairs. It is comforting knowing that when I do need that next repair, your team will be do it right, timely and at a reasonable price. Again thank you. See you next month." - Jeff Des Jardins
“Appreciated the ride to work also, Adam & Bill are great. Also the tow service”. Daniel & Jean V.
"Mike, Good Morning. I am not sure if you were the guy who assisted me or not yesterday. But I saw you are the owner and wanted to pass on a thanks. Long story short, I have always hated going to auto places. When it comes to cars, I know nothing. I have my car I drive basically to and from work. It is an 04 Alero and about 3 years ago I had A/C troubles. I don't drive it much and I have feared getting it fixed as I don't have an extra $1,000 or time to go to a shop multiple times. Yesterday I made the leap and went to your Appleton East Location by Menards to have it looked at. I was shocked that not only did I get it looked at right away, but I had it fixed in about an hour (while I could work on your Wi-Fi and watch DirectTV!) and it cost less than $200!!! I've never been so upset at myself for going without A/C for the past few summers. I just want to thank you and your staff as now after 31 years I have had an outstanding experience at vechicle service location. Thanks again and I look forward to using your location for all our family vehicle needs." - Tom K.
“Mike - Thank you for your willingness to fix the front brakes on our Chevy Impala on Saturday 2/13 with only short notice. Your understanding and accommodation allowed us to return home to Stoughton as planned on Saturday. The brakes worked fine on the way home. Compliments to you and your mechanics.” - Terry B.
"Everyone was very polite and helpful. I dealt mainly with Al and he explained what was wrong and what needed to be done in terms that I could understand. He's a very polite and helpful person. Auto Select is the place to get prompt and excellent service.” -Barb B.
"Always do a professional Job. Trust their work.” - Debra W. “Very Good Customer Service and Vehicle was clean, also Recommendations for Additional Service Repairs Given” - AAA Response
"I was very pleased that when I needed to reschedule my truck repairs to a day earlier my request was not only granted but the service was also completed on time. This service center adjusted their schedule to meet my needs and provided the quality repairs I have grown to expect from the Schofield service center. I will continue to use and recommend using Auto Select.” - Jerry K
”Josh & Brian ALWAYS go the 'extra' mile for me! They explain things in "English" in case I don't understand what has to be fixed. I've been taking my vehicles to Auto Select for 10 years now and I would NOT go any where else. I would recommend them to any one. People are always pleasant, very friendly and nice to deal with. Excellent service! Very happy to have found Auto Select. Josh, Brian and Joanne are obsolutely the BEST!!! I hope they are not going any where as I would be lost without them!!! Thanks a million!!!!!!!!!!!!!” - Shanno H
”Went with car to another sevice location,but returned to auto select because costs are more reasonable and staff presents themselves in a natural way and they don`t present themselves in a show off manner that would turn me off from returning.”- Eugene V
”Mike and the gang have been a blessing to me and my family. They have treated us great and whenever we have had issues with anything, they have resolved them quickly. Thanks for taking care of us and our cars.” - Dan N.
”Josh and Brian truly go the extra mile. My company's motto is "because service matters", and as simple as that is it is a basic premise that applies to most any business. These two, and the whole staff at the Green Bay location make getting your vehicle serviced almost a pleasure. I have, and will continue to refer people to them.” - D. Rochon
”I have to say Mike that the store really looks great and I was impressed with the new change in the store and online as well. The guys are doing a great job at the counter and as always the technicians still do a great job on our vehicles, thank you again for the great service”. Kevin & Nichole S “Thanks” - Melissa S
"I rely on the friendly service of Auto Select to know my vehicles and guide me throught the best maintenance plan posible. I appreciste that the your sevice personel recommend needed sevices well in advance so I can prepare for the next step in keeping my vehicles running at top performance for a long time. I am impressed that when I call the staff seem to know me by name and that makes me feel very comfortable trusting my investment to them. Thank you for your personal service!" - S. Leeman
"Thank You! I brought my Kia in on Friday for service while I was in Green Bay upon the suggestion of my mother who has used Auto Select previously. I cannot say enough about the service I received. Quotes I received back home in Madison were much higher and I was met with staff there that I would have preferred to not deal with anyway. Being a person who works in a customer service based industry, I recognize good service when I receive it, and in this case Auto Select has more than met my expectations. Thank You." - Rachel
"We have nothing but praise for the excellent service and attention given to us when our car died, and we were 150 miles away from home. Wish we had that kind of service here in Watertown. Our sincere thanks to all." - The Riederers
"My work was done well and I was informed the entire time. There was a minor issue with one maintenance item and Mike had the tech redo it at no charge. That's good service. I also like that they only repaired what was needed and didn't try to push you into a lot of other optional services to drive up sales like so many other places do. Josh Brian and Joanne are the BEST!!!!!” - M. Potthier
"This is the best stuff I have ever dealt with in the field of mechanics. Very reliable, friendly and knowledgeable. Thanks Brian and Tony for fixing the leaks." - J. Wilke
"Very good facility. Never overcharged. Never repairs done unless I have authorized. Recommend frequently." - T. Gulovich
"Brian and JoAnne are fantastic to work with. I appreciate the service you supply. Keep up the good work and please consider my Centric Brakes parts from Factory Motor Parts." Thanks, M. Weber
"I would like to take this time to thank the Schofield staff for the Great! experience I had on my last visit. From the moment I parked in the lot at 7am. I was greeted by a very friendly staff. Check in was fast and easy. I was called with additional repairs that were found and was given a quote for the repair right away. The advice I was given on the tires I purchased was Great! My wife loves them. (Thanks Mike).
"Al, the service writer, delivered my vehicle to me and explained in detail my repair order. Al was very polite and gave me his personal business card to call him if he could be of any further assistance. (WOW!) Keep up the good work! It's very hard to find a repair facility with that kind of dedication and professionalism. Please share this with your staff and again thank you. I will recommended Auto Select to anyone I can." - R. Hoefs
"Brian provided exceptional service. I've been looking for a place that is willing to get to know me and my vehicles and provide good, honest service at a fair price. Glad I found you guys."
"I rely on the friendly service of Auto Select to know my vehicles and guide me throught the best maintenance plan posible. I appreciste that the your sevice personel recommend needed sevices well in advance so I can prepare for the next step in keeping my vehicles running at top performance for a long time. I am impressed that when I call the staff seem to know me by name and that makes me feel very comfortable trusting my investment to them. Thank you for your personal service!" - S. Leeman
"Thank You! I brought my Kia in on Friday for service while I was in Green Bay upon the suggestion of my mother who has used Auto Select previously. I cannot say enough about the service I received. Quotes I received back home in Madison were much higher and I was met with staff there that I would have preferred to not deal with anyway. Being a person who works in a customer service based industry, I recognize good service when I receive it, and in this case Auto Select has more than met my expectations. Thank You." - Rachel
"We have nothing but praise for the excellent service and attention given to us when our car died, and we were 150 miles away from home. Wish we had that kind of service here in Watertown. Our sincere thanks to all." - The Riederers
“No better team of mechanics anywhere! Great Service. People oriented customer service. The Best!!! Ronda D.
“Josh & The Crew, Just a great big thank you for the service on the Tahoe. Thanks for the ride to Howard. Extra good service! Enjoy the cookies.” - Kathy C.
“I felt very comfortable with the people I dealt with. I dealt most with Brian who was very friendly and respectful and he made a point of explaining what needed to be done in a very understandable manner.” - D. Haugen
“Tony is very helpful explaining which services were or were not necessary for our vehicle. Everyone is very friendly” J. Meulemans
"We were pleasantly surprized. We didn't have an appointment, and were able to leave the car, it was ready the next day and the cost was less than the estimate. We were treated exceptionally well and would not hestitate to use Auto Select in the future.” - J. VandenHeuvel
“A heartfelt note of thanks and appreciation for your kindness, courtesy and quick response to our vehicle problems on Friday, July 27. Traveling from Pennsylvania with a canoe, a dog, and four children in tow, is a big task and our breakdown in our Dodge Grand Caravan was a “situation of concern”. Thanks to AAA, and Bill- the tow truck driver from BRB Towing, we were led to your service. Within a hour, we were “on the road again” as Willie Nelson sang!” - C. Sterner, Pennsylvania
"Everything was great, and they were highly recommended” Lee P. “Provided good work and on time service… Very honest people… Thanks” - Dan M.
"I've used your service several times now. Staff is always courteous. The only suggestion would be to have the computer systems in Appleton and Green Bay talk to each other. When I come in for repairs the one system doesn't know what the other one had done. - Roger D
"I recently needed service on my car and I was searching the yellow pages. I came across your ad and it immediately got my attention. I called the Schofield location and was able to bring the car in right away. All of the items mentioned in the ad were fulfilled as stated. I was very happy to receive my car back the next day. Mike Molitor and staff were great. I even received a call asking if everything was working right! I will not hesitate to choose them in the future and have already recommended them to others." - Randy L.

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